Frequently Asked Questions
Everything you need to know about our handcrafted goods and services.
How long does shipping take for custom orders?
Since each piece at The Eternal Forge is handcrafted to order, please allow 7-10 business days for production before your item is shipped via your selected courier.
What is your return policy?
We offer a 30-day return window for all standard items in their original condition. Please note that custom-engraved or bespoke commissions are final sale unless they arrive damaged.
Do you offer international shipping?
Yes, we ship our products worldwide. International delivery times vary by destination, typically ranging from 14 to 21 business days depending on customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been forged and dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Are your products covered by a warranty?
Every item from The Eternal Forge comes with a 1-year limited warranty covering manufacturing defects. We stand by the durability and quality of our craftsmanship.